FAQ
+I realized after my order was completed that I ordered the wrong size or color. Can I change it?
Due to the pace of new orders and inventory availability, orders cannot be changed once completed. If you request a change, the entire order will be cancelled. If the order is cancelled, you will receive a refund of the order to your original form of payment. You also have the option to place a new order for the item that
+Do you ship internationally?
Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
+I received my order and an item was damaged. How do I resolve this?
Please contact us via email within 7 days of order delivery with your order #, details of the damage and images. Once we are able to verify the information, we will attempt to replace the damaged item with either the same item or another in-stock item of your choice once the damaged item is returned back to our store. If the item cannot be replaced, a refund will be issued to your original payment method.
+What is your cancellation policy?
We do not accept cancellations.
+What if I never received my item?
We are not responsible for lost or stolen packages confirmed to be delivered to the
address entered for an order. Upon request, we will confirm delivery to the address
provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier. If you require our cooperation by providing additional or missing information to complete the claim with USPS or any other Shipping Carrier, please reach out to us from our Contact Us Page and specify the information needed.
+What payment options are available?
We accept PayPal and all major credit cards.
+How do I care for my garments?
To keep your Élite Noire garments looking great wash after wash, please follow
these instructions:
-Turn garment inside out. Machine wash cold.
-Use gentle cycle.
-Do not iron printed or embroidered areas.
-Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long
life.
-If you use a dryer, tumble dry on low heat setting
+Do you ship to Post Office Boxes?
Yes, we ship packages to PO Boxes.
+I placed an order and didn't receive an email confirmation, but my card was authorized. How can I be sure that my order went
through?
Please email us immediately at info@elitenoire.co, including your full name, email address and order amount. It could potentially be that your email address is incorrect. We will review your information upon receipt of the email and respond accordingly.
+I placed an order but the shipping address is incorrect. Can it be changed before my order ships?
We encourage you to double check your shipping address prior to checkout - the Terms & Conditions that you agree to at checkout also covers this - but we understand that things do happen. You can email us within 24 hours of placing the order to request that the address be changed, but please understand that the change is not guaranteed prior to your order being shipped.
+I purchased an item online and it went on sale. Can I receive a price adjustment?
A&B does not offer price adjustments.
+I'd like to cancel my order, how do I do that?
Orders cannot be changed or cancelled once completed per customer request. This is agreed upon within our Terms & Conditions at checkout. If an order is cancelled due to a change request, you will be refunded. If an order is cancelled due to non-
pickup, you will receive a store credit via gift card, issued to you via email.
+My tracking is saying my package is being returned to sender, can you ship back out?
Any item returned to our location due to an insufficient or incorrect address entered at checkout by the customer will not, under any circumstance, be re-shipped back out to the customer. These instances will be treated as a standard return for store credit only
+My package hasn't arrived yet, can you file a claim for me?
Élite Noire is not responsible for any lost or stolen packages. If you believe the package to be lost or stolen, it is the customers responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.
+I received tracking information for my order
but no other updates. What now?
All orders are processed USPS Priority Mail. There are times where the tracking timestamps do not match the movement/ package, both before and after delivery. A&B has no control or influence in USPS's processing speed. We ask that you allow 2-3 business days for your order to be received, and allow additional time during heavy mail periods (holidays).
+My package shows it's still in transit. Can you help?
Élite Noire cannot provide additional shipping information beyond what's provided
through tracking numbers once it is in the carriers possession. Once an item is in transit, there is no action we can take to expedite the delivery process. If you believe the package to be lost or stolen, it is the customers responsibility to file a
claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.