We ask to allow 7-10 business days for order processing before shipment. An e-mail confirming your order and shipment will be sent to the e-mail address provided in the Billing information section.

Due to the COVID-19 PANDEMIC, you may experience shipping delays with carriers beyond Élite Noire's control. We appreciate your patience.

 

I ENTERED THE WRONG SHIPPING ADDRESS AT CHECKOUT, CAN THIS BE CHANGED?

Please check your shipping address for accuracy before finalizing your purchase. For any reason a shipping address is incorrect, this cannot be changed and this will result in order cancellation 

WHAT IF I NEVER RECEIVED MY ITEM?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

MY PACKAGE SHOWS IT'S STILL IN TRANSIT, CAN YOU HELP?

Élite Noire cannot provide additional shipping information beyond what's provided through tracking numbers once it is in the carriers possession. Once an item is in transit, there is no action we can take to expedite the delivery process. If you believe the package to be lost or stolen, it is the customers responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

MY PACKAGE HASN'T ARRIVED YET, CAN YOU FILE A CLAIM FOR ME?

Élite Noire is not responsible for any lost or stolen packages. If you believe the package to be lost or stolen, it is the customers responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

MY TRACKING IS SAYING MY PACKAGE IS BEING RETURNED TO SENDER, CAN YOU SHIP BACK OUT?

Any item returned to our location due to an insufficient or incorrect address entered at checkout by the customer will not, under any circumstance, be re-shipped back out to the customer. These instances will be treated as a standard return for store credit only 

+ INTERNATIONAL ORDERS

Please check your shipping address for accuracy. We ship via USPS (United States Postal Service) First-Class Mail International. Shipping charge do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country and Élite Noire is not responsible for these fees. As the Importer of Record, you are responsible for any additional charges.